Complaints Procedure

Last updated: 02/03/2023

We are grateful for feedback to improve our services. If you found our service was not up to your expectations or you wish to highlight a concern to us, then you are welcome to do this via telephone, post or email. The concern should be addressed to Lauren Anderson (Practice Principle). We will respond to your complaint within 10 working days. If you do not wish to complain to the practice directly, you can contact the local Health Board. The Health Board can act to facilitate communication between you and the practitioner but has no responsibility to investigate complaints. If you have not received a response within 20 working fays, you can contact the Scottish Public Services Ombudsman (SPSO) at www.spso.org.uk